FREQUENTLY ASKED QUESTIONS
About the products
Are your products Halal? What type of Halal?
With the exception of our ground beef, our meats (both beef and lamb) are certified Zabihah Halal! Contact us for more information on our Halal products.
Are your products grass-fed and grass-finished?
They are! Our beef and lamb are both grass-fed and grass-finished for the duration of their lives.
Where is your beef and lamb from?
Our beef and lamb are both from Southern Australia – we believe that a premium environment provides premium meat!
What is the typical shelf life of my products once they're delivered?
Once your products are delivered, they can remain frozen for up to one year. But if thawed out, the typical shelf life is about 30 days.
About Shipping and Ordering
How long does my order take to process and ship?
When you confirm your order, it will take 2 business days from purchase to process and ship if order is placed before 12:00pm EST.
Who ships and delivers my order?
All orders are being shipped and delivered by UPS.
Can I get contactless delivery?
Absolutely! You do not need to be at your front door to accept the purchase. You will be sent a notification via UPS once your order is delivered.
How do I track my order?
Once you log into your account, you can find your tracking number there. You will also receive a tracking number via email.
How do I report an issue with my order?
Send us an email at firstname.lastname@example.org with your order number, and we will happily assist!
Does my order stay cold in transit?
Your order is packed with dry ice and has been tested to stay frozen from our facility to your front porch.
What types of payment do you accept?
We accept all major credit cards and PayPal.