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Service Areas


 

Packed for Freshness and Quality

Our premium Australian grass-fed meats are sealed in Cryovac® brand food packaging, frozen, and packed in an insulated cooler with dry ice. We pack a note in each box with safe handling tips, recipes, coupon codes and more. We love to hear from our customers, so please send us your feedback at rancher@thomasfarms.com.

Shipping & Processing Information


· We are currently shipping to 26 states (and DC) with plans to expand soon. We are shipping 1-2 day ground service to AL, CT, DE, GA, IA, IL, IN, KY, MA, MD, ME, MI, MN, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, and WV.

· Shipping days are Monday, Tuesday, and Wednesday to ensure delivery of your order prior to weekends
  • Orders received by 12 noon EST Monday – Wednesday will ship on the day received
  • Orders received after 12 noon EST Monday -- Wednesday will ship on the next business day.
  • Orders received after 12 noon EST Wednesday will ship on the following Monday.

· Your perishable package will be delivered and released by a delivery driver with no signature required. Upon arrival, keep product refrigerated or frozen.

· Incorrect addresses may delay shipment. Your order may be subject to additional charges for address correction or forwarding by shipping services.

· Quantities are limited and orders are subject to availability.

· We cannot ship to international, P.O. Box, APO, or FPO addresses.

· Since our shipments are perishable, we cannot guarantee the condition of the package if the delivery service must reroute it. We can only guarantee delivery to the provided address confirmed on the order acknowledgement.

 

Sales Tax

We must collect state and local taxes for shipments to states in which we have established a physical or economic presence. The taxability of food, candy or combination items varies by state. Shipping and processing will be taxed when the product is taxable.


 

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